I'd like to tell you that we understand that. You're talking about an effort that's being made within the organization and you've apologized for your lack of sensitivity to the language issue in Quebec. However, I'd like you to answer the following question: what are you doing to improve the supply of language training courses for people who work for Air Canada?
That's not a theoretical question; it's more a practical, substantive question. We know that official languages commissioners have spoken clearly about the complaints that have been filed against you. So what is Air Canada doing to improve the provision of French-language services?