There were fewer complaints about Air Canada. There were only 136 compared to the previous 300, if memory serves me correctly. There was a decrease in the number of complaints in the whole travelling public sector, but the proportions are similar. It remains a significant number.
You're asking whether there has been an improvement. To answer you, I have to ask myself whether this particular year was an anomaly or the beginning of a new trend.
As I said earlier, I don't have a crystal ball to tell me what the future holds. So before saying that there's been an improvement, I'm going to wait another year or two to see if it's a new trend. I don't know whether you remember Bernard Derome. He always used to say, “if the current trend continues”.
I'm not convinced that the trend will continue. We shall see.