Thank you for the question.
Our obligation is to ensure that all our services are available in both of Canada's official languages. We are not deliberately providing inferior services to francophones, and that's not our intent. We have acknowledged some mistakes in certain areas. For example, some content on our website unfortunately had to be corrected and translated to a higher standard. We are making the required effort to ensure that situations like this do not crop up again.
At our call centres, 90% of officer positions are designated bilingual, because we want to make sure that we can provide our services in both official languages. We also hire bilingual people to ensure that the services are offered in both official languages.
We are not deliberately providing inferior services to francophones. We are truly apologetic about the situation. You are absolutely right to say that it's very important for us to provide services in both official languages. Our goal is to do just that and provide high quality services in both languages.