Most of our positions are bilingual, as I said. However, owing to the large number of applications we receive and our desire to continue to provide excellent service to our clients, a number of positions are designated unilingual English. That doesn't mean that most of our employees are unilingual anglophones. When people contact the call centre, they can dial 1 for service in English or 2 for service in French, and their call is forwarded to an officer who speaks the selected language. Most of the officers are bilingual, and therefore the capacity is there.
On March 28th, 2022. See this statement in context.