Thank you, Mr. Chair.
A few weeks ago now, Ms. Honorine Ngountchoup testified before our committee about the services she had received from your department. She had tried to contact IRCC, but had all kinds of problems and could only be served in English.
You may be saying that 90% of the officers are bilingual, but that's not what we're hearing in the field.
How can you reconcile the evidence heard by the committee about the quality of service from your department and what you are saying? Is it because of a staff shortage? Are you using unilingual English temporary employment agencies? What's going on at IRCC?