Commissioner,x Mr. Handfield, who appeared before the committee, had a lot of trouble dealing with IRCC in Montreal. He had been told not to use French, even though it was a request from his client. He also underscored the fact that many of his clients tried to deal with immigration staff in French, but received answers in English.
Can you investigate that?
Previously, very little work was done on behalf of French in Quebec. That was because of the status of the two minorities.
Would Bill C-13 enable you to more readily investigate this situation in Quebec?