The commissioner has the power to investigate and to initiate his own investigations.
We discussed this situation at considerable length. The staff at immigration offices in Montreal is heavily anglophone, and that's of great concern to me.
In my view, it's up to IRCC to look into the matter and find ways to deal with it as quickly as possible. It's unacceptable for people not to be able receive assistance in the official language of their choice, particularly in a region that is designated bilingual.