I might phrase it a bit differently.
I find that the recommendations we make are acted upon to a significant degree. The problem is that even if they are acted upon, that doesn't necessarily change the behaviour of federal institutions. Federal institutions will very often administer official languages using a risk management approach, that is, if they get a complaint, they deal with the complaint.
I feel it's important now to make sure that people know they can't keep behaving the same way and think that's acceptable.