The number of complaints depends on the citizens. We don't necessarily know why there was a decrease that year. Complaints often come in waves and are influenced by what is happening in the environment.
This year, for example, we have already received over 5,500 complaints, which is five times the norm. If we look at the evolution over a 10‑year period, we see that the average was previously 500 complaints per year, whereas now it's around 1,000 complaints per year. As a result, the number of complaints has doubled.
This year, the number of complaints is exceptional, but it shows that Canadians are responding to certain events. They react viscerally when they feel their language rights have been violated. Sometimes we receive more complaints, sometimes less. I don't have a specific explanation for the decrease in complaints in 2018. That said, I can tell you that this year has made up for that.