The government has invested an enormous amount of money to make these services available to people who have obtained permanent residence, but are waiting for visas, papers or the time when they will leave their country.
Many are unaware that pre-departure services exist. Sometimes there's a time lapse before arriving in the country. For example, during the pandemic, people couldn't come right away. So they waited, but they didn't know these services existed. These services are fantastic. I've interviewed people who have told me that, had they known, they would have prepared their Canadian resumés or taken workshops on how to do interviews before coming here.
As I understand it, people receive a message or a letter. At the very bottom of the document, in small print, it says that they have access to pre-departure services, but a lot of people don't see that. By the time they receive the letter, they're preoccupied with selling their house, disposing of their belongings, filling out paperwork, enrolling in school, and so on. There are so many things to do, but they don't see that part. I didn't receive this letter. I don't know what it looks like.
The fact that there are pre-departure services should be communicated much more clearly. This can help people prepare before they come here where they start paying rent and wait to find a job. There's also the issue of the Canadian experience and the challenges of the job market.