Excuse me, but your call centre doesn't work. The wait times have got considerably longer. This service is really very disappointing.
At our end, we get discouraged people in tears. Some have paid a fortune to lawyers to immigrate to Canada. In many instances, services could have been provided free, but the department refused to answer their questions. These people give up on settling in Canada because it's too expensive. I've seen horror stories, amounts from $50,000 to $60,000 that very poor people obtained by mortgaging everything they had. They had borrowed money from their family to come to Canada, but couldn't get an answer. Their file was not moving. I've seen people wait four or four and a half years only to be told in the end that their application was being refused.
Would it not be possible to provide more services, more quickly. Otherwise, it will become a national scandal.