Thank you, Mr. Chair.
I will be brief.
I would like to thank the witnesses for being here and for giving us their testimony.
I have been a member of Parliament for 16 years. For 16 years, my office has been helping people deal with Immigration, Refugees, and Citizenship Canada. The stories I hear do not reassure me, because, to me, they prove how complicated the process is. My constituency is not the only one with problems; there are problems all over Canada. It saddens me greatly because we are dealing with human beings and we see broken lives among the people dealing with the department. It is really very sad.
My question is for Mr. Handfield.
Mr. Handfield, some people should really file a complaint, and I feel that they have few, if any, places where they can go. I find that disappointing. If you had one piece of advice to give us in this regard, what process could we put in place to make it possible for people who feel aggrieved to file a complaint?