I'm very sorry to hear that we didn't meet the standard for Canadians and, in particular, for this traveller.
I'm happy to take the details back. We are committed, and we do have a scheduling system to ensure that we have bilingual capacity at all our bilingual ports of entry, but from time to time, border service officers have family emergencies or are sick. We do have backups. We do have phone services when the bilingual capacity cannot be provided at that time. However, we are committed, and I'm happy to take that away and to look at that situation.