Thank you.
A few questions. First, for Mr. Baker, it's a big question, but I want a fairly short answer. It seems as if there are massive information and structural problems with this system. What is the main reason for those problems? This isn't personal--you weren't there all the way through--but is it an incompetence problem with the department, is it a leadership problem, was it a lack of resources? These are huge problems that really shouldn't have happened. What's the issue?