As we mentioned, the strategic outcome of the centre was to increase public safety or reduce risks to public safety. To make the link between the registry and public safety can be difficult. There is no automatic link, so you have to build various steps to do that. This is what we call the results chain. For example, it could be providing better information to police officers, and they would use this in a certain way that could increase public safety.
We're saying the centre had to develop that kind of results chain and then try to find indicators that would indicate what the outcomes of the registry are—not simply the licensing and registering activities and the number of hits in a day, because those are statistics on activities, as we say. They don't really give you any appreciation of how the centre is contributing to better public safety.
We can take an extreme case and say, yes, there are 5,000 hits a day, but if the information is no good, are people using it? And is that helping public safety? You could make the link and say, yes, there are 5,000 hits a day, the information is good, police officers are saying they are using it, and it has helped in these cases. It's to develop that chain and logic from the actual activity through to the results.