Those numbers look absolutely unreasonable to me. You say this is a logic model, but there doesn't seem to have been a lot of logic in thinking through this when you were originally setting it up. That you would have 40% of members who own their houses and that somehow 60% would take advantage of property management services just doesn't make any sense to me at all.
I believe you said 1998 was when you started thinking of encouraging people to use property management services. If this was a serious goal, I don't understand how nothing was actually tracked on this.