When you talk about not enough information on the billings, we find out that they're not even keeping track of their hours as they work each individual file. As a lawyer in the private sector--Mr. Chairman, I think you would know about these things--you have to keep track of your billable hours so that you can send a bill you can justify to your clients. It just doesn't seem to be on their radar screen to have a real charge-out rate and manage efficiencies so they are a productive law firm for the Government of Canada.
On May 2nd, 2007. See this statement in context.