On page 31 of chapter 7 you quote the Solicitor General of Canada in its “Government Response to the 17th Report of the Standing Committee on Public Accounts: RCMP—Services for Canada’s Law Enforcement Community, June 2001”—that's this committee, of course—as saying the following: “It is anticipated that new performance and service standards will have been validated and client consultation will have been completed by fiscal year 2002”, yet you found no evidence that performance and service standards had been validated.
Was this a case where a government ministry was making a commitment that it just didn't follow through on?