I understand that there was a problem with regard to access to computer services for your client. I clearly understand what you're talking about. But my question goes further than that.
If Great-West Life is my insurance company and it tells me it cannot provide a service I need, and it wants to turn to other insurance companies to see if they can provide the service, I think that I would ask other companies if they can provide the service in question.
But in this case, Great-West Life was the only company which was contacted, and we learned that it had outsourced services to Morneau Sobeco in order to maintain the advantages it had received after working with the Royal Canadian Mounted Police for so many years.
I think it's a matter of ethics. If, as an insurance company, you cannot provide a service, the insured organization must turn to other companies, but not necessarily to a subcontractor, for the services your company is incapable of providing.
I believe you wish to respond, Mr. Foley.