I'm sorry to interrupt, but hat's not good enough. I want to know why. It's not like this just happened and you're going to say “Hey, sorry about that; that's a mistake.”
These are the things that incense us to no end, when we have repeated audits and the same thing is pointed out, and every time the staff say “Oh, yes, fine, we'll look after it,” and then here we are again, there's another audit and still a problem.
I'm not hearing a sufficient answer as to how we got here, sir.