Our basic challenge is that when you look at taxation, it's based on self-assessment, and people should normally pay voluntarily when they have taxes owing. Part of our challenge is, why are people not paying when they file their taxes? It's more than just managing the account when it comes in; it's finding the basic causal factors as to why people are not paying their taxes and instead paying somebody else.
We need to start looking more in terms of the external indicators and ask, what are the predictors of information? We are looking at other private sector organizations such as Equifax and credit bureaus. They're saying they can predict with some level of accuracy who's going to be bankrupt next year, because they can see trends developing in their behaviour.
We have information in our agency that we could probably use more strategically to predict some of the taxpayers' behaviour. The problem with that is that you need to capture that data be able to use it in a way that enables a more intelligent usage.