The ACSES system that's developed for collection officers is the main tool that they use. Obviously some problems are identified by the Auditor General here, and then it goes on to say that tax service officers have developed their own tools, additional tools. Was that a decision from somebody up at the top of CRA that these tools be developed, or are these individual officers developing their own tools and you're now trying to figure out how they use them?
On June 6th, 2006. See this statement in context.