But the Auditor General tells me you haven't automated your collection records, so that if somebody phones somebody three times in a week, you don't have that information computerized so that somebody else in a different office can pick it up and continue. This is 2006. Computerization is a fact of life, even for management of tax debt. Why aren't you computerized in this?
On June 6th, 2006. See this statement in context.