No, no, I'm not going to allow you to use up my five minutes, Mr. Baker, with a recognition of the hard work. I complimented the Revenue Agency when I was in the chair, because I know the difficult job you do. But at the same time, you as an agency, I think, are failing, because the Auditor General reported on this before and you didn't implement her recommendations.
Why wouldn't you implement the recommendations of the Auditor General? Why wouldn't you understand your clientele? It says here “there is no automated summary” of the actions taken by the collection agencies. Why don't you have these things automated? Why don't you have information on the different modes of collection? Why do you have “no information on the frequency of danger-of-loss reviews and jeopardy applications”? As a corporation, why don't you have the answer to these questions?