Mr. Chairman, the workloads are streamed separately, because the accounts come into the agency on the different cycles. GST is on a different remittance cycle; T1 is the annual cycle. But the actual call centre agents who make the calls--and the calls are actually initiated by a predictive dialler--swap between one workload and another because the skill sets and training are quite generic.
On June 6th, 2006. See this statement in context.