With respect to the remarks the Auditor General made in terms of the fact that management is unable to explain some of the poor tax debt collection, basically that has to do with data mining, data warehouse, that type of information. It's indicated here that there have been some improvements in terms of having a call centre and so forth. Is there any correlation to that? I think the root cause is something else, which has to do with data management. I'm not sure the call centre is the appropriate response for that. Is that a fair comment?
On June 6th, 2006. See this statement in context.