You're referring to the views of an individual, and I can tell you that the agency sets performance standards for all its programs. Individual senior executives such as Mr. Proulx are accountable in terms of achieving specific outcomes, both in terms of core production and strategic initiatives, as we discussed earlier--for instance, the integrated revenue collections project, and so on. So it's by no means as relaxed or as casual as suggested in that article.
On June 6th, 2006. See this statement in context.