First I'd add that I think it's fair to say that Canada Revenue Agency has quite a history of dealing with ambitious timeframes and, on balance, has a good record of performance in meeting them.
As indicated by my colleague Mr. Proulx, we will be developing two things here. There's the response to the Auditor General's report, and then there is the agency's vision for 2010. The achievement of improvements across the full range of tax programs is something for which I'm accountable, and collections is a key part of that. So we're developing specific plans, and in fact some of them are being actioned right now.
The critical ones in the area of collections, certainly, revolve around a couple of things. First is to make sure we're organized to be as efficient as possible. The report, for instance, talks about call centres that have recently been set up to handle routine workloads so that every file doesn't have to go to an individual specialist in a tax office to action, and it talks about work on the integrated revenue collections project. Information is the fountain of creativity for everything we do. That's going to be absolutely central to our way forward.