I'm given to understand that over the past year there's been an extraordinary surge in passport applications, something that maybe should have been expected two or three years ago, but we're into that surge situation. I think I'm going to compliment the department, because I read a study not long ago saying that the U.S. Congress is identifying that they're way behind Canada in passport processing right now, and they have to re-evaluate their whole law or they're going to have major bottlenecks on their side, not on our side. This is the backdrop we're dealing with here.
Perhaps you could explain what sorts of improvements and steps were taken by Passport Canada to deal with this big onslaught of passport applications, and the ones that are going to be coming between now and the new year and into the next year. Maybe you could give us some indication of how you're doing on this matter and whether you have some standards or benchmarks you can compare yourself to.
Please go ahead.