Thank you very much for that fulsome answer.
I have to say it still leaves me with a little concern. I think that adds to the concern around this no-fly list: what is it, what is it not, and what's it going to do? Again, you can't get on a plane, but you can get a passport. Yet there are other crimes for which you can't get a passport, but you can get on a plane. It's very confusing. I'm not sure they got this right on the no-fly list.
Anyway, I want to move on. In the original report of 2005, there was exhibit 5.15 from the Auditor General:
Passport Canada should review, complete, and implement integrated human resource plans without delay.
This is the one I want to focus on. It wasn't just any recommendation. The Auditor General is very careful about words. She says “without delay”. Yet the review shows that at the end of the follow-up study, Passport Canada had just started developing an integrated human resource plan.
Why did you not take the advice of “without delay” and make this one of the top priorities, rather than seemingly leaving it to the bottom?