I want to underscore that. When recommendations are given a priority, unless somebody comes in to ask for an exception, we would expect you would treat it as a priority. That was disappointing. I would hope that in the future when it says “do it now”, you would begin to do it now.
With respect to another item:
Passport Canada should introduce quality assurance and control measures for its key entitlement operations to ensure that the Agency conducts proper internal checks on initial decisions and properly controls access....
We've had this issue earlier about access. That came up as unsatisfactory. I know you've touched on it once, but I'd like to hear a broader answer on the issue of access and why it remains unsatisfactory.