Mr. Chair, in a sense, my question complements the one Mr. Williams asked.
In the document you presented, you said that 42 grievances were submitted to your office in 2006-2007, that you made 40 recommendations and that 89% of those recommendations had been acted on by the commissioner.
Why do the numbers differ: 42 grievances and 40 recommendations? What happened to the two other cases? Then we see that, of the 40 recommendations, the commissioner followed up on 36. What happened to the four missing ones?
And if the commissioner does not accept the recommendation in a given case, would you be tempted to make it again in another case?