I want to talk a little about some of the words we've heard today. There are a few words I have some questions about. I guess I'm a bit concerned in the sense that earlier you talked about things such as the confidence of the RCMP rank and file officers and the will of leadership. Those are rather subjective and fairly intangible.
It seems that a lot of what you're talking about is dependent on the character of the commissioner. I think Mr. Christopherson was talking about that a little earlier. But the question is still that when you have a great commissioner who does everything right, none of these things is an issue; what we're dealing with is what you do when you're not in that situation. I don't think that what I've heard today answers how we're addressing those issues. What do we do when there's something wrong?
You talked a little bit—and the first time I thought you misspoke, but you talked twice and used the phrase—about outreach initiatives to deal with people who bring forward concerns. That struck me as a bit of an oxymoron. People who bring forward concerns are outreaching to you; that's not outreach on your part. I'm interested in what you're doing. When you do outreach and are talking to rank and file officers, what are you telling them to do when they're concerned about an issue?