I guess success with respect to morale is that people feel that they are operating in an organization that respects them, that provides them with the scope for them to carry out their responsibilities, that supports them with training, that has appropriate mechanisms for them to come forward, without fear of suffering negative consequences, with information with respect to where individuals or the organization fail to live up to the values. Certainly, work like our ongoing work to survey the employees will give us some measurement with respect to how successful we are at achieving that objective.
On September 7th, 2007. See this statement in context.