Thank you very much, Chair.
Thank you very much for appearing and for offering after, I would argue, without much doubt the loudest meeting last time and our being upset at your not being here, given the history of this ministry.
But I think you probably know that upon hearing where you were, I certainly felt it was the only decision you could make, because I knew the judge had called people into chambers that morning and that it was likely or possibly going to cause some problems. So I extend my apologies to you personally and accept very much where you were and why.
My comments are going to be a little harsh; I can't help it. I've been dealing with this for a number of years now, and it always just eats at me how poorly we as a Canadian government are doing in this regard. You're new, so obviously they don't reflect on you personally, and please don't take them personally.
That, of course, is one of the problems: we keep getting new deputies and we start fresh. But I have to tell you that I just have no confidence; that sometime within the next 18 or 24 months, if you follow history, we're going to have some other highly intelligent, highly motivated, highly caring individual who's new again, and it's going to leave us starting all over. I'd like to be wrong in that regard.
You mention the mould, and I appreciate that, because we spent a lot of time on it, but can I take from this that you or your ministry are accepting the lead? One of the problems was that nobody was saying, “I'll take responsibility for making sure these things happen.” So I would ask you that.
I only have five minutes, so I'll just load my other question in here, and then let you respond in whatever way is appropriate.
The biggest concern overall, Deputy, is that we've had 37 recommendations coming out of two reports. The Auditor General, in her observations, has concluded that 22 of the 37 were implemented, although 19 of those were not completely implemented in their totality, and the balance haven't been satisfactorily addressed. The concern is that the issues that got addressed were the paper-shuffling, efficiency, administrative side of things—which, mind you, are important, but they're not as important as the people issues and the quality-of-life issues. The Auditor General's report is telling us those are the exact recommendations that are sitting all but dormant and not moving in a satisfactory fashion.
On a macro level, because we've been through this in detail with your administrators and your staff earlier, the question is about getting some assurance from you, and maybe assurances that take us beyond where we've been before, because predecessors of yours have also given us assurances.
I leave it with you. We sit here frustrated. These reports come time and time again. It's always “unsatisfactory”; it always seems to be most unsatisfactory in the area that affects the actual Canadian citizens and their quality of life. Please, help me and the rest of us feel better and more positive about this, that after you leave here today we can expect some real, positive change, sir, because we desperately need it in this area.