I would like to clarify a few things for you. I will do my best to explain the finding of a 75% dissatisfaction rate among CF members. This figure comes from a survey conducted in 2002. In actual fact, 25% of the people who were interviewed said they were completely satisfied with the mental health care services received. Others—I cannot recall the exact percentage—maintained that they were somewhat satisfied. Still others were unaware that they needed mental health services. They exhibited symptoms, but did not realize that they had a problem that needed to be addressed. Still others—and again, I do not recall the exact percentage—who had received care said they were dissatisfied with the services. To say that 75% of the people were dissatisfied is not totally accurate. It is also extremely important to mention that this survey was conducted before we put in place our current system for delivering mental health care services.
On January 31st, 2008. See this statement in context.