I'm going to step slightly outside the scope of the study here, if I may, and take advantage of the fact that you're here to ask a question on behalf of many of my constituents who sometimes have concerns with the level of customer service—the way they're treated—when they come across the border into Canada. At times, they would say that it borders a little on harassment.
I understand that the role is such that obviously there's a level of authority and a seriousness to the role. But in terms of balance and training for the folks who are working at the borders in these very difficult positions, do they get some form of customer service training? Maybe you could just speak to that for a second.