As the deputy has stated, we have been working very hard in terms of continuous improvement. One of the things the Auditor General had noticed was that while we did collect key data, whether from our call centres or from our field audits, we would get those data and improve those processes. But it was that integration of getting it from the various areas to help introduce....
When the audit first came out, the error rate was, I believe, six point something percent. Then we reduced it last year to 3.44%. This year it's under 3%. That was exactly--