Absolutely. Maybe I'll start, and I can turn it over to the assistant deputy responsible for our programs.
Continuous improvement is the nub of this whole report for us. We have done a number of things. We now have a whole team, which cuts across the department, that works on continuous improvements. We get a lot of data. We get call centres. We know from producers what's not working. Our processors are processing, and there are a number of errors they keep making. If we can't take those things and improve our programs, we're failing.
So we have made quite a number of improvements. Our error rates have gone down. This year, to date, we are under 2%. Our internal error rates are coming down as well. One of the things the Auditor General said was to do it right the first time rather than get caught afterwards, because it's not good practice.
Nada, do you have anything else to add?