Thank you.
This is about the point at which I would really home in on it and go for broke, but I've got tell you that a lot of the problems are being addressed, notwithstanding some of the concerns around section 5.93.
Deputy, here's what I want to do. I have only a few moments left, but would you just quickly point out the stages of the process? When your department gets a phone call from somewhere--another ministry, another department--what are the main steps that happen? As well, I'm going to call on your talents--and obviously you would be honest--to identify for me in as frank a way as you can areas where there were criticisms, and then identify what you're doing to correct them, so that I can end my few moments with you knowing that the whole thing has been thought through and that you've identified the key areas--not only just in a good report, but in a practical, common sense, everyday way. Would you do that, please, deputy?