In the middle of the paragraph 5.57 it says that “Establishing services standards has been a work-in-progress at the Department since our 1993 audit.” That's another 13-year work-in-progress.
At the time of this audit, we found that not all of the portfolios, regions, and branches had service standards in place. Some standards were drafted with client departments, but had not been implemented.
So is this just another legal work to keep the lawyers busy so they don't have to do anything?