Obviously, Chair, we believe that the evaluation of the performance, be it for agents who are there for prosecutions or for civil cases, is important. We noted in the report that there had been a great deal of improvement in the management of the agents for prosecutions, and the department has committed to doing the same thing for the civil agents. But in both cases the evaluations of performance was lacking.
We note in the report as well that there was no requirement to have a documented evaluation on the files. We would, of course, like to see in the action plan that there be consideration given to having a formal policy that evaluations should be conducted and that then there be a reasonable timeframe put in place to bring this into practice.
We believe it is an essential part of ensuring that the services that were rendered were appropriate, that the department was satisfied with the services, and if not, that there be some consequence or some remedial action taken afterwards.