If I could, Chair, to be fair, we have to point out that the department has made progress on a number of issues. The second sentence notes “managing legal risk, managing legal agents”, which I know is not an easy thing to do, and they began to introduce time-keeping. So we do have to give them credit for work that has been done.
I would say the two main areas in which we believe improvements are needed are information systems on workload and human resources and financial arrangements with client departments. Those are two issues that were present in 1993 and have still not been resolved.