To pick up on that, you guess that they probably did have those files, but the reality of most of the bad things that happen in this world is that they're rare. What we want to ensure is that we minimize their occurrence and, when they do happen, that everything was done properly. I'm not looking for you to say you're going to go out and fire these people. That's not what I'm asking. I'm asking, what are the consequences?
So you communicate back to the staff, and you expect this information to be conducted, first of all, and then held in file. Then I would expect that there would be a consequence for a first instance of being found not to comply. Then there would be a consequence for not complying a second time or a third time, or however many times you're going to catch them not doing it. But my point is that the organization, as you would see in other organizations where there's an expectation to keep information, would have clearly defined consequences, because that then informs them that you take the matter seriously.
If you simply say, “Hey, try to remember to do that”, then I'm not sure this conveys any degree of seriousness. If you say, “If this isn't done, there will be this consequence; and if you are found to make that mistake a second time, there will be this consequence”, then I think it communicates intent more clearly and I think we, as a committee, would have greater assurance that protective measures are being put in place to ensure this doesn't continue to happen.