In terms of improvement, the latest numbers I have show we've reduced that to 12%, but let me assure you all that our inspectors are not asked to carry out any duties for which they are not trained. That is the policy. If they are in a position where they are not ready to carry out a task, you'll probably find them under some sort of on-the-job training protocol.
The way this is controlled is through the delegations they are asked to participate under. Again, the percentage is high, and we're working on trying to reduce that, but its impact on their ability to perform their duties on the day has been totally controlled.