Good. I'm glad to hear that. Thank you.
I have one final, substantive question.
I'm with Mr. Kramp. One of the toughest things was getting my head around the notion that you had never done this analysis. It didn't make sense, given all the pressures you have. It's an obvious one. I was really surprised.
I'm a little bit concerned, and here's why. Today you said, on page 3 of your remarks, “One of our key priorities is to continue to strengthen management practices”. That's the phrase you're giving to assure us that you got it this time.
Here's my concern. Back in 2007, when this plan was produced for 2008-09, here's what was said in it, on page 17:
Combining non-financial performance indicators and measures with its robust and rigorous financial and risk management frameworks will position CSC to evaluate its operational performance relative to the resources entrusted to the organization and to take the necessary actions to ensure the organization continues to achieve results for Canadians.
So it sounds as though this report got it. The words that are used to describe it on page 33 are headed “Priority: Strengthened Management Practices”—the same three words you used today, back in 2007. Not only that, but on page 24, under “Priorities, Result Commitments and Measurement Strategies” we find—oh, oh!—“strengthened management practices”.
The comments of your predecessor Mr. Coulter, the commissioner before you, in the second paragraph on page 7, say “strengthen management practices” and—the pièce de résistance—on page 5, from the minister: “This year, Correctional Service of Canada”, yada, yada, yada, “...and strengthening management practices”.
Here's my worry. It seemed that this report showed that you should have gotten the notion that this kind of macro-economics should be looked at. The words used over and over in that report were “strengthening management practices”. It didn't happen. And now, sir, you're here today giving us exactly the same words.
What assurance do we have that your words today are going to have more weight and meaning than the words we had back in 2007?