I will give the example of the last small agency that we did, which was problematic. That was the Office of the Correctional Investigator. I will admit--and the secretariat knows--that they produced a mountain of reports because things were so badly run. We've been asking for this for years. When departments agree with us, they give us a very small text saying they are agreeing and general broad strokes of what they're going to do, but we would expect them to have a detailed plan as to how they're actually going to carry out what they say they're going to do.
On March 26th, 2009. See this statement in context.