I'm really proud of those results, I have to tell you. We had a response rate of 92%. You know, this isn't 20% of the people saying that they like to work there. I think the main issue is that we really paid attention to human resource management. In our management performance pay system it used to be one number. Now, 50% of the performance pay is for product and 50% is for people management. We put a focus on that, and we have paid a lot of attention as well to what the staff were telling us through the employee surveys.
On April 23rd, 2009. See this statement in context.