They didn't understand what the requirements were under the act. The major occupying department in a building is the one that is responsible for the fire plans within that building. In the case of 66 Slater, two departments couldn't agree which was the major occupying department, and so nobody did the fire plans for three years.
They didn't seem to know the legal obligations. They have to have a fire drill every year, but in certain buildings called “high buildings” you have to as well do drills on specific floors. We found that this wasn't being done.
So there's just a general lack of knowledge of their own responsibilities and requirements under the laws.