Thank you, Mr. Saxton.
Thank you, Dr. Evans.
Before we start the second round, I have a question to you, Mr. Baker, and this has to do with communications, both internal agency communications and communications with other departments and stakeholders.
First of all, when I started practising law many years ago, we had letters and telegrams if it was something important, but we moved on to the mag card, to the fax machine, to e-mail, to other advanced and enhanced forms of electronic communication. But when I read this report, there are several thousand faxes crossing Canada every day, half of them are getting lost, the communications between Vancouver and Toronto and Montreal is deficient, the communications between your agency and the Canada Border Services Agency is almost non-existent. I don't think it conveys to the taxpayer the assurance that things are getting done. It really comes down to, in a lot of cases, when I do read the report, communications.
I have two questions to you. If I went to your offices today, is it still a situation in which we have thousands of faxes going back and forth? Because, again, as I said, it's my belief that you're probably three or four generations behind what's going on in the real world. Is there anything you can tell us that would give us assurance that the agency is using modern, up-to-date communications, both internally and externally?